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The Importance of Cybersecurity Awareness & Training

Employee training and awareness are essential parts of your business’s cybersecurity. All the firewalls in the world can’t protect you when an employee lets a hacker in unknowingly.

According to the PwC survey, 75% of large organisations and 31% of small businesses suffered staff related security breaches in the last year.

Organisations collectively spend millions of pounds a year on firewalls, anti-virus solutions and security services, but they remain vulnerable because of one key factor: human error.

Over 90% of cybersecurity breaches involve human error which is why staff training has to form a key part of your defence.

Why you need to train your staff on cybersecurity

  • 90% of cybersecurity breaches involve human error
  • Increasing employee awareness leads to the biggest improvement in cybersecurity
  • 25% of all data breaches involve someone inside the business
  • Training can lead to a 78% reduction in the likelihood of an employee falling for a phishing email

Innocent, avoidable (but costly) mistakes

The vast majority of mistakes are completely innocent and – more importantly – avoidable, with the most common causes being lack of knowledge, lack of attention, and lack of concern.

Even with the best security tools, incorporated into a robust and all-encompassing data strategy, things can easily fall apart if your staff are not aware of the issues and the part that they can play in mitigating them.

From the moment that a member of staff joins your organisation and creates their first password, you should be working to make them someone who will strengthen your security, not weaken it.

Make sure cybersecurity is at the heart of your IT strategy, that internal financial processes are robust, and staff are trained to be vigilant and aware of threats.

The importance of cybersecurity training

Employee awareness is paramount. Your human firewall can make or break your cybersecurity shield, and your colleagues are at once your company’s greatest assets, its biggest weakness and its best defence.

Cost to businesses

The average cost of a cybersecurity breach to business is both high and widespread. You don’t only have to consider the material cost and potential fines, but long term factors, too.

According to Deloitte, 30% of consumers said they would stop dealing with a business hit by cybersecurity breach, even if they don’t suffer personally. According to Aviva, after you suffer a breach, 60% of your customers will think about moving. And 30% actually do.

You can’t leave security to technology

We design secure systems that grant access when the correct information is entered at the right time. Technology isn’t smart enough to know the true identity of the person inputting that information.

Or what their true intentions are. A human firewall is a layer of physical cybersecurity that can help keep your “secure” systems secure.

The rise of phishing emails

Around 70% of targeted attacks involve phishing emails. These insidious emails rely on social engineering to psychologically manipulate you into giving away sensitive data.

These emails usually come in the form of a fake invoice or notification from a business you know and trust, like Apple.

Some phishing scams cast a wide net and try and take advantage of anyone who falls for them. But others are much more sophisticated.

The criminals do extensive research on their target to create a flawless deception specifically designed to lure you in. Victims of these scams often don’t even know they’ve been targeted.

The effectiveness of phishing emails lives and dies on a target’s ability to see through the deception. Cybersecurity software can’t do much to stop them. You need a vigilant and well-trained workforce.

5 phishing phacts

  • 71.4% of targeted attacks involved the use of spear-phishing emails
  • 82% of manufacturers have experienced a phishing attack in the past year
  • 66% of malware is installed via malicious email attachments
  • Email phishing rate is 1 in 1,846
  • Phishing message open rates are up almost 10% year on year

The benefits and limitations of cybersecurity training

Many organisations and individuals have fallen foul of phishing scams. All of these could have been preventable if the right training and knowledge was in place.

It is recommended that organisations should spend the equivalent of between 30-60% of their IT budget on staff training in IT. A good proportion of that should go towards cybersecurity.

Despite this, only 1 in 5 businesses in the UK carry out any form of cyber training. But training is very important.

CEOs and other senior managers are especially in need of training for two reasons:

  • They are the people who are least likely to have taken training in the past
  • They are most likely to be the targets of cybercrime

40% of senior managers in a  BAE Systems survey said they lack understanding of their own company’s cybersecurity protocols. But if you’re the boss, you’re an attractive target for cyber criminals.

So, if can’t train everyone, train your key personnel. But in order to make your human firewall really strong, training isn’t enough.

How to roll out effective cybersecurity training


1. Create live training scenarios

Test your staff's ability by creating real-world situations. Have your IT team send out a fake phishing email to all employees and gauge how many people click on it. Then, break that data down by departments and types of messages, to tailor training to problem areas. It also allows you to track the effectiveness of your training.


2. Communicate regularly

New cyber threats are appearing all the time. Make sure everyone in your business is made aware of the latest developments in cybersecurity. Send a regular email out so people are kept aware of new attacks and new ways to protect themselves.

Projects and Consultancy

3. Offer continuous training

Cybersecurity training should continue throughout the year, at all levels of the organization, specific to each employee's job. Different departments will need different training. In order for someone to "know" something, they need to be told it about six times. For larger organisations, 50 minute refresher training every 6 months is not enough to keep staff trained on cybersecurity.


4. Make cybersecurity part of your company culture

From the moment new hires join your business, make cybersecurity part of the onboarding process. Work with your staff to create a culture that questions and challenges requests for sensitive data. Make sure people talk to each other and present a unified front against cyber crime.

Get more tips on cybersecurity training

Download our guide to cybersecurity awareness training. This solution provides the best, most effective content in the industry using modern, engaging and humorous training videos. Or get in touch for more information about our cybersecurity training.

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11:29 22 May 20
Changing IT support providers, like changing lawyers, is not a decision any business takes lightly or frequently. The decision is fraught with numerous questions such as whether the new team will understand my business needs, will it cause teething problems, and more importantly, will the reality match the sales pitch! We took that decision to move to Ramsac in January after ten years with another provider and we have not regretted that choice for a moment. Ramsac are simply great! From the get go we have been very well supported from the front line very helpful telephone support team right up to our relationship manager. We feel that the Ramsac team are very much an integral part of us . What however has driven us to write this review is the fabulous support we have received following a cyber attack this week. Something no business wants to happen but is increasingly a sad factor of modern cyber life. The Ramsac cyber support team were superb and really gave us first class support and guidance through what was frankly a horrible experience. Thank you Dan! Denise Herrington
The HR Services Partnership
The HR Services Partnership
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We have worked with Ramsac since 2015. They offer a truly winning formula. We have been delighted by their support at all three levels: our network consultant (Colin) understands our set up and is great when we need to upgrade our infrastructure; we have ready access to our account manager who has been great with supporting our growth; and the helpdesk is always so patient for the day-to-day glitches. Very professional and supportive – thank you team ramsac!
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Sam on the support desk is extremely knowledgeable and helpful. Every time I have rung with an issue and she has helped the problem has always been rectified smoothly and quickly!
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First Class!! Responsive, knowledgeable, professional and very easy to work with - Ramsac have been a fantastic strategic IT partner for the last few years and I'm sure will continue to be for many years going forward. I would highly recommend them!
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11:59 20 Jun 16
I have known Dan May and Ramsac for 5 or 6 years now. Dan is such a great guy and really helpful with strategic advice and input on all things IT. He's so approachable and doesn't baffle you with IT jargon. If you are looking to outsource your IT or you have a problem you need help with Dan is definitely the one to ask.
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Jonathan Richards
12:14 31 May 16
I've worked with Ramsac for many years and whole heartedly recommend their services. They are always professional, approachable and have the rare skill of making IT understandable. Their can do attitude leaves you feeling that you are in safe hands.
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