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Manor House School

Manor House School are an independent school who choose ramsac to work alongside their in-house ICT technician to provide additional support and to assist with planning and executing of a variety of IT projects.

  • Who are Manor House School?

Manor House School is a selective independent school for girls aged 2-16 years, located in the village of Bookham in Surrey. The school operates from a magnificent country house, complemented with state of the art educational facilities, that is brought alive by the creative and positive energy of the girls who choose to learn at Manor House School.

 

  • What prompted the School to move to ramsac?

Manor House School is a small independent school and they do not have the advantage of a full IT department with all of the skills that this brings with it. Manor House School do benefit from an in-house ICT technician, Russell Knowles, who explained the IT challenges the school were facing “It was becoming difficult to keep up with the demands that the school had for IT. Prior to ramsac, the school were using two separate networks one for curriculum and one for administration. This was becoming a bug bear with teaching staff as they were constantly needing to copy documents from one domain to the other. There were also 2 backups being done and the servers were struggling with the demand, workstations were also struggling. As the ICT Technician I needed support with making decisions that were required at the time.”

  • The IT audit

The first job undertaken by ramsac was to work with the school’s ICT Technician to complete a thorough audit of the technology infrastructure, including a review of existing and future requirements. ramsac provided a report detailing the condition of all the ICT hardware in the school “ramsac gave us insight into what needed actioning urgently as well as identifying the future requirements. They indicated these with a ‘red, amber and green’ colour system which made it clear what needed attention immediately and what could be put on hold for future projects.” Said Russell Knowles

  • The benefits of working with ramsac

“We have really benefited from regular meetings with our account manager to go over any issues and to guide us with larger projects, helping us to make plans and budgets for future work. Having a visit each month from our Network Consultant has been very important to the school in providing ongoing development and continuity. The idea that I can pick up the phone, or email ramsac support with any queries is a great comfort and when there has been times when I have not being around, due to ill health or annual leave, staff are assured that they can just contact ramsac at a drop of a hat and know that they’ll get the support they need.”

  • Office 365 work and server upgrades

ramsac have worked on numerous projects for the school over the years, including, providing advice on the wireless infrastructure, moving to Office 365 and upgrading servers. Russell commented “All projects are structured and documented so that everybody knows what needs doing and at what point. I would recommend ramsac to anyone due to the professionalism that ramsac deliver every time we deal with them.”

Contact us to understand how we help Schools manage their IT
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GBH Law
GBH Law
11:29 22 May 20
Changing IT support providers, like changing lawyers, is not a decision any business takes lightly or frequently. The decision is fraught with numerous questions such as whether the new team will understand my business needs, will it cause teething problems, and more importantly, will the reality match the sales pitch! We took that decision to move to Ramsac in January after ten years with another provider and we have not regretted that choice for a moment. Ramsac are simply great! From the get go we have been very well supported from the front line very helpful telephone support team right up to our relationship manager. We feel that the Ramsac team are very much an integral part of us . What however has driven us to write this review is the fabulous support we have received following a cyber attack this week. Something no business wants to happen but is increasingly a sad factor of modern cyber life. The Ramsac cyber support team were superb and really gave us first class support and guidance through what was frankly a horrible experience. Thank you Dan! Denise Herrington
The HR Services Partnership
The HR Services Partnership
17:59 16 Jan 20
We have worked with Ramsac since 2015. They offer a truly winning formula. We have been delighted by their support at all three levels: our network consultant (Colin) understands our set up and is great when we need to upgrade our infrastructure; we have ready access to our account manager who has been great with supporting our growth; and the helpdesk is always so patient for the day-to-day glitches. Very professional and supportive – thank you team ramsac!
Zoe Brooks
Zoe Brooks
13:02 16 Jan 20
Sam on the support desk is extremely knowledgeable and helpful. Every time I have rung with an issue and she has helped the problem has always been rectified smoothly and quickly!
Sarah-Jane Calloway
Sarah-Jane Calloway
16:02 06 Jan 20
Ed spent two days with us following an office reshuffle. He worked to a very high standard and was very helpful, courteous and happy to sort out anything we asked of him!
Luke Hoey
Luke Hoey
14:20 07 Nov 19
Always very helpful and will work hard to resolve any issues you have.
Richard Renson
Richard Renson
16:54 10 Dec 18
Great, helpful IT Kings and Queens
Andrew Worth
Andrew Worth
12:37 30 Aug 18
fine bunch
Colin Warner
Colin Warner
08:46 06 Dec 17
Excellent managed service provider.
Selom B
Selom B
11:58 10 Dec 16
First Class!! Responsive, knowledgeable, professional and very easy to work with - Ramsac have been a fantastic strategic IT partner for the last few years and I'm sure will continue to be for many years going forward. I would highly recommend them!
Ian Windle - Inspiring Leadership
Ian Windle - Inspiring Leadership
08:53 04 Jul 16
Great IT business, with a powerful management team. Could not recommend them more highly.
Patrick O'Luanaigh
Patrick O'Luanaigh
10:55 01 Jul 16
A truly fantastic IT support company - I can't speak highly enough about them.
Sarah Whitemore
Sarah Whitemore
11:59 20 Jun 16
I have known Dan May and Ramsac for 5 or 6 years now. Dan is such a great guy and really helpful with strategic advice and input on all things IT. He's so approachable and doesn't baffle you with IT jargon. If you are looking to outsource your IT or you have a problem you need help with Dan is definitely the one to ask.
Jonathan Richards
Jonathan Richards
12:14 31 May 16
I've worked with Ramsac for many years and whole heartedly recommend their services. They are always professional, approachable and have the rare skill of making IT understandable. Their can do attitude leaves you feeling that you are in safe hands.
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