Our totalIT package is much more than a support contract, it’s a promise to simplify your IT management with a strategic, passionate, and service-driven approach.
totalIT is a complete IT department. We take care of everything from supporting end users with any IT question, 24/7, to round the clock system monitoring, remote network administration, server management, system updates and security maintenance, to onsite time with a dedicated IT manager and strategic input from one of our IT relationship directors.
totalIT is a strategic, proactive people driven service that allows you to completely outsource the IT function, for a fixed monthly fee.
totalIT from ramsac includes
Your whole team can access unlimited support from a team of highly trained, experienced IT professionals, you can immediately access the precise service or area of expertise you need, exactly when you need it.
Whether you prefer to communicate via phone, email or via our webs portal, you can easily connect to a team of expert IT consultants remotely to resolve issues quickly and without fuss.
Used to identify and prioritise areas that need attention and improvement, our comprehensive IT health check will help keep your system in great shape.
Focusing on the security, resilience, suitability, availability, and speed of all elements, we will provide a list of key recommendations for network improvements and developments. This will become the starting point and basis of your IT roadmap.
totalIT includes 24-hour monitoring of and reporting on critical systems as standard, so you’ll be assured that your network and all your machines are secured, backed up, and up to date.
In addition, we will spend time working remotely each month, to manage, patch and update your network, overseeing back ups, security, virus protection and ensuring that the IT machine remains well oiled, so it never lets you down.
Enjoy face-to-face contact with a professional who understands your company, staff, and network requirements. Your dedicated IT expert performs scheduled site-visits and call-outs, with no unexpected costs, and provides a friendly, reliable, and complete service for your organisation.
Keep up to date with changes in the technological landscape and enjoy unlimited strategic support and advice on products and services with a totalIT solution. By choosing totalIT, your organisation gains its own technical relationship manager who’ll be on-hand to provide strategic input, project support, and budget advice when you need it.
Whether you’re planning on a complete IT overhaul or simply need ongoing strategic advice to keep you on-track, with totalIT you’ll have the support of a team of independent technical experts that’ll help you to make the right decision.
totalIT is much more than just a support contract. It’s complete IT management. Learn more in our free brochure.
"It was only since we started working with ramsac that we’ve realised how lacking our previous provider was. ramsac’s Total IT package not only gives us the peace of mind of having a highly responsive and experienced helpdesk but, even more importantly, they continually monitor our network and proactively show us ways to improve both our security and efficiency. They also explain IT issues in everyday language so I actually understand what needs to be done without needing to be an IT expert!"
"We could not pick out one member of staff as the culture at ramsac is so strong that everyone we have met has been extraordinary. Something we have found particularly helpful has been the very human response to any problems we have presented and clear explanations about what is required to address the issue."See the video case study
“Since moving to ramsac we benefit from the much wider knowledge base which is now available to us, increased support, strategic development, reduction of risk and some new friends! We would certainly recommend ramsac to other organisations.”Read the case study