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totalIT: Complete, fully managed IT services

Fully managed IT for busy organisations, with unlimited support available 24 hours a day.

Our totalIT package is much more than an IT support contract, it’s a promise to simplify your IT management with a strategic, passionate, and service-driven approach.

totalIT is a complete IT department. Our fully managed IT service takes care of everything from supporting end users 24/7 with any IT question, to around the clock system monitoring, remote IT administration, server management, system updates, security maintenance, and management of licences, renewals and subscriptions. With managed IT from ramsac, you’ll also benefit from onsite time with a dedicated IT manager and strategic input from one of our specialist Solutions Architects.

totalIT is a strategic, proactive people driven service that allows you to completely outsource the IT function, for a fixed monthly fee.

What our outsourced IT management includes:

totalIT from ramsac

Dependable managed IT support available 24/7

Your whole team can access unlimited IT support from highly trained, experienced IT professionals. You can immediately access the precise service or area of expertise you need, exactly when you need it.

Whether you prefer to communicate via phone, email or our web portal, you can easily connect with our team of expert IT consultants remotely to resolve issues quickly and without fuss.

Complete IT health check

Used to identify and prioritise areas that need attention and improvement, our comprehensive IT health check will help keep your system in great shape.

Focusing on the security, resilience, suitability, availability, and speed of all elements, we will provide a list of key recommendations for IT improvements and developments. This will become the starting point and basis of your IT roadmap.

Proactive IT administration

totalIT includes 24-hour monitoring of and reporting on critical systems as standard, so you’ll be assured that your network and all your machines are secured, backed up, and up to date. This minimises the risk of data loss or system downtime, allowing your business to keep its focus on operational success without the anxiety of losing valuable time on server failures.

In addition, we will spend time working remotely each month, to manage, patch and update your network, oversee backups, security, virus protection and ensure that the IT machine remains well oiled, so it never lets you down.

Dedicated IT manager

Enjoy face-to-face contact with an IT professional who understands your company, staff, and network requirements. Your dedicated IT expert performs scheduled site-visits and call-outs, with no unexpected costs, and provides a friendly, reliable, and complete service for your organisation.

Scalable IT services

For scalable IT solutions, we will produce and manage an IT ‘road map’ that ensures that your IT evolves just as quickly as your business does. Fully managing your IT estate, we can help you navigate the future of your IT by ensuring that you make informed decisions and plan ahead.

Valuable strategic advice

Keep up to date with changes in the technological landscape and enjoy unlimited strategic support and advice on products and services with a totalIT solution. By choosing our totalIT fully managed IT service, your organisation gains its own technical relationship manager who’ll be on-hand to provide strategic input, project support, and budget advice when you need it.

Whether you’re planning on a complete IT overhaul or simply need ongoing strategic advice to keep you on-track, with totalIT you’ll have the support of a team of independent technical experts that’ll help you to make the right decision.

Benefits of totalIT from ramsac

Our comprehensive IT management solution, totalIT, enables you to receive the guidance and support you need.

Reduced stress – we take care of everything

Security and compliance are a top priority Cost savings – in the long run, outsourcing your IT could save you money as there’s no dedicated internal team required

Free up valuable time to allow you to focus on what’s important

Seamless IT experience for your employees

Our IT expertise means we can support you, no matter the issue

totalIT: A fully managed service designed for organisations that want complete IT management

totalIT is much more than just an IT support contract. It’s complete IT management. Learn more in our free brochure.

Ensure your IT is at its strongest

Take back control with ramsac’s free self-assessment tool that helps to strengthen your business’ IT systems.

Rate My IT

Dan Kujawski, The Old Vic

"totalIT as a complete holistic solution - we really did feel that it was the right thing for us in terms of knowing that our network was in very safe hands."

See the video case study

Laura Sercombe, Chief Executive, Challengers

"We could not pick out one member of staff as the culture at ramsac is so strong that everyone we have met has been extraordinary. Something we have found particularly helpful has been the very human response to any problems we have presented and clear explanations about what is required to address the issue."

See the video case study

Ben Waller, Operations Director, Stagestruck

“Since moving to ramsac we benefit from the much wider knowledge base which is now available to us, increased support, strategic development, reduction of risk and some new friends! We would certainly recommend ramsac to other organisations.”

Read the case study

How can we help?

We’d love to talk to you about your specific IT needs, and we’d be happy to offer a no obligation assessment of your current IT set up. Whether you are at a point of organisational change, unsure about security, or just want to sanity check your current IT arrangements, we’re here to help.

Get in touch
Registration No. 26980136
Terms and Conditions | Privacy Notice
11:29 22 May 20
Changing IT support providers, like changing lawyers, is not a decision any business takes lightly or frequently. The decision is fraught with numerous questions such as whether the new team will understand my business needs, will it cause teething problems, and more importantly, will the reality match the sales pitch! We took that decision to move to Ramsac in January after ten years with another provider and we have not regretted that choice for a moment. Ramsac are simply great! From the get go we have been very well supported from the front line very helpful telephone support team right up to our relationship manager. We feel that the Ramsac team are very much an integral part of us . What however has driven us to write this review is the fabulous support we have received following a cyber attack this week. Something no business wants to happen but is increasingly a sad factor of modern cyber life. The Ramsac cyber support team were superb and really gave us first class support and guidance through what was frankly a horrible experience. Thank you Dan! Denise Herrington
The HR Services Partnership
The HR Services Partnership
17:59 16 Jan 20
We have worked with Ramsac since 2015. They offer a truly winning formula. We have been delighted by their support at all three levels: our network consultant (Colin) understands our set up and is great when we need to upgrade our infrastructure; we have ready access to our account manager who has been great with supporting our growth; and the helpdesk is always so patient for the day-to-day glitches. Very professional and supportive – thank you team ramsac!
Zoe Brooks
Zoe Brooks
13:02 16 Jan 20
Sam on the support desk is extremely knowledgeable and helpful. Every time I have rung with an issue and she has helped the problem has always been rectified smoothly and quickly!
Sarah-Jane Calloway
Sarah-Jane Calloway
16:02 06 Jan 20
Ed spent two days with us following an office reshuffle. He worked to a very high standard and was very helpful, courteous and happy to sort out anything we asked of him!
Luke Hoey
Luke Hoey
14:20 07 Nov 19
Always very helpful and will work hard to resolve any issues you have.
Richard Renson
Richard Renson
16:54 10 Dec 18
Great, helpful IT Kings and Queens
Andrew Worth
Andrew Worth
12:37 30 Aug 18
fine bunch
Colin Warner
Colin Warner
08:46 06 Dec 17
Excellent managed service provider.
Selom B
Selom B
11:58 10 Dec 16
First Class!! Responsive, knowledgeable, professional and very easy to work with - Ramsac have been a fantastic strategic IT partner for the last few years and I'm sure will continue to be for many years going forward. I would highly recommend them!
Ian Windle - Inspiring Leadership
Ian Windle - Inspiring Leadership
08:53 04 Jul 16
Great IT business, with a powerful management team. Could not recommend them more highly.
Patrick O'Luanaigh
Patrick O'Luanaigh
10:55 01 Jul 16
A truly fantastic IT support company - I can't speak highly enough about them.
Sarah Whitemore
Sarah Whitemore
11:59 20 Jun 16
I have known Dan May and Ramsac for 5 or 6 years now. Dan is such a great guy and really helpful with strategic advice and input on all things IT. He's so approachable and doesn't baffle you with IT jargon. If you are looking to outsource your IT or you have a problem you need help with Dan is definitely the one to ask.
Jonathan Richards
Jonathan Richards
12:14 31 May 16
I've worked with Ramsac for many years and whole heartedly recommend their services. They are always professional, approachable and have the rare skill of making IT understandable. Their can do attitude leaves you feeling that you are in safe hands.
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