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totalIT: Fully managed IT service, so you’re fully in-control

totalIT from ramsac is a complete, fully managed IT service that manages all your IT needs, allowing you to focus on what matters: your business.

1. What is totalIT?

totalIT is your IT department; outsourced.

In our changing world where cyber threats emerge daily, regulations change constantly and technology becomes ever more complex, IT needs careful planning and execution.

ramsac focuses on providing strategically and flexibly planned IT management that solves problems before they even become issues, all with a jargon-free, personable approach.

We increase your operational efficiency with day-to-day IT management and fast, professional technical support, freeing up your team to focus on what they need to do, with the IT tools they need.

totalIT is proactive. Our experts will highlight, mitigate and manage risks, they’ll respond quickly when you have a technical issue or question, they’ll monitor everything 24/7 to prevent problems from escalating, they’ll manage your procurement, plan your projects and provide hands on IT assistance on site, all with clear cut communication throughout.

With totalIT, your businesses IT is covered, all day, every day.

Let's discuss your complete IT solution

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    We’re trusted by:

    The old vic logo testimonial Breathe logo testimonial CGMA logo testimonial ENO logo testimonial Fare Share logo testimonial cranstoun logo

    2. What does totalIT include?

    Remote work

    24-7 remote technical support

    Our unlimited remote support means that, regardless of where your team works, or the level of employee, they all get the same high level of support, 24/7, 365 days a year. Productivity isn’t impacted, as your staff get their problem solved, no matter the hour.

    Around the clock system monitoring

    Round the clock system monitoring

    You don’t want your work to be compromised by IT issues. Our remote system monitoring looks at all your systems, proactively resolving potential issues.

    IT roadmap

    Remote IT administration

    Our IT administration completes regular maintenance tasks without you having to ask, reducing the amount of downtime and support requests you submit.

    Ongoing strategic IT advicve

    Part time onsite IT manager

    A member of our IT team will be assigned to your business and perform regularly scheduled site visits, spend time with your staff, and be on hand to manage callouts. They’ll be your face-to-face contact who can provide support to all staff.

    Remote network IT administration

    Ongoing strategic IT advice and an IT roadmap

    totalIT isn’t just about problem resolution. We actively work to create a long-term plan for your IT. Alongside regular support, we assign a Solutions Architect to your business, who ensures your systems are up to date with industry changes, enhancing efficiency at every step.

    Forward-thinking IT investment

    Management of procurement and projects

    Ramsac can also offer procurement and project management. Our expert procurement team source the right equipment at the right price to ensure you have the technology you need, when you need it. Our project management team liaise with the entire company to ensure all projects regardless of size and complexity complete on time and on budget.

    Brochure download View our other services

    3. The benefits of totalIT from ramsac

    totalIT provides you with easy to understand, IT support and strategy that pushes your business forward.

    • Peace of mind. totalIT reassures you that all your IT needs are covered, managed and compliant.
    • Free up valuable time. We follow achievable Service Level Agreements (SLAs) and meet them with fixes that resolve the issue now, and in the long run, freeing up valuable company time.
    • Identify issues, before they become problems. Where other IT solutions fix reactively, totalIT is proactive, resolving any risks before they become an issue, reducing the risk of critical issues and lengthy downtime.
    • Scalable solutions. Our totalIT solution scales as you do, and we plan strategically for any growth.
    • Efficient IT management. Efficient, proactive IT operations management frees up time, and helps you save 60% on operational costs.

    4. Compare totalIT

    Includes Other Typical Fully Managed IT Solutions totalIT
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    Proactive issue resolution Tick image Tick image
    Planned IT roadmap Tick image
    Strategic IT planning Tick image
    24/7 cover Tick image
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    Industry leading compliance Tick image
    Let's get started

    5. Testimonials

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    Dan Kujawski, The Old Vic

    "totalIT as a complete holistic solution - we really did feel that it was the right thing for us in terms of knowing that our network was in very safe hands."

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    Laura Sercombe, Chief Executive, Challengers

    "We could not pick out one member of staff as the culture at ramsac is so strong that everyone we have met has been extraordinary. Something we have found particularly helpful has been the very human response to any problems we have presented and clear explanations about what is required to address the issue."

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    Ben Waller, Operations Director, Stagestruck

    “Since moving to ramsac we benefit from the much wider knowledge base which is now available to us, increased support, strategic development, reduction of risk and some new friends! We would certainly recommend ramsac to other organisations.”

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    GBH Law
    GBH Law
    11:29 22 May 20
    Changing IT support providers, like changing lawyers, is not a decision any business takes lightly or frequently. The decision is fraught with numerous questions such as whether the new team will understand my business needs, will it cause teething problems, and more importantly, will the reality match the sales pitch! We took that decision to move to Ramsac in January after ten years with another provider and we have not regretted that choice for a moment. Ramsac are simply great! From the get go we have been very well supported from the front line very helpful telephone support team right up to our relationship manager. We feel that the Ramsac team are very much an integral part of us . What however has driven us to write this review is the fabulous support we have received following a cyber attack this week. Something no business wants to happen but is increasingly a sad factor of modern cyber life. The Ramsac cyber support team were superb and really gave us first class support and guidance through what was frankly a horrible experience. Thank you Dan! Denise Herrington
    The HR Services Partnership
    The HR Services Partnership
    17:59 16 Jan 20
    We have worked with Ramsac since 2015. They offer a truly winning formula. We have been delighted by their support at all three levels: our network consultant (Colin) understands our set up and is great when we need to upgrade our infrastructure; we have ready access to our account manager who has been great with supporting our growth; and the helpdesk is always so patient for the day-to-day glitches. Very professional and supportive – thank you team ramsac!
    Zoe Brooks
    Zoe Brooks
    13:02 16 Jan 20
    Sam on the support desk is extremely knowledgeable and helpful. Every time I have rung with an issue and she has helped the problem has always been rectified smoothly and quickly!
    Sarah-Jane Calloway
    Sarah-Jane Calloway
    16:02 06 Jan 20
    Ed spent two days with us following an office reshuffle. He worked to a very high standard and was very helpful, courteous and happy to sort out anything we asked of him!
    Luke Hoey
    Luke Hoey
    14:20 07 Nov 19
    Always very helpful and will work hard to resolve any issues you have.
    Richard Renson
    Richard Renson
    16:54 10 Dec 18
    Great, helpful IT Kings and Queens
    Andrew Worth
    Andrew Worth
    12:37 30 Aug 18
    fine bunch
    Colin Warner
    Colin Warner
    08:46 06 Dec 17
    Excellent managed service provider.
    Selom B
    Selom B
    11:58 10 Dec 16
    First Class!! Responsive, knowledgeable, professional and very easy to work with - Ramsac have been a fantastic strategic IT partner for the last few years and I'm sure will continue to be for many years going forward. I would highly recommend them!
    Ian Windle - Inspiring Leadership
    Ian Windle - Inspiring Leadership
    08:53 04 Jul 16
    Great IT business, with a powerful management team. Could not recommend them more highly.
    Patrick O'Luanaigh
    Patrick O'Luanaigh
    10:55 01 Jul 16
    A truly fantastic IT support company - I can't speak highly enough about them.
    Sarah Whitemore
    Sarah Whitemore
    11:59 20 Jun 16
    I have known Dan May and Ramsac for 5 or 6 years now. Dan is such a great guy and really helpful with strategic advice and input on all things IT. He's so approachable and doesn't baffle you with IT jargon. If you are looking to outsource your IT or you have a problem you need help with Dan is definitely the one to ask.
    Jonathan Richards
    Jonathan Richards
    12:14 31 May 16
    I've worked with Ramsac for many years and whole heartedly recommend their services. They are always professional, approachable and have the rare skill of making IT understandable. Their can do attitude leaves you feeling that you are in safe hands.
    See All Reviews
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