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ramsac appoints Charlie Thompson as new Head of IT Operations

We are delighted to announce the appointment of Charlie Thompson to ramsac’s leadership team. Charlie joins us in the newly created position of Head of IT Operations and will be developing our IT Operations team in the delivery of IT management, monitoring and cybersecurity services.

 

This newly created team brings together a number of the services that we’re already providing to our ‘totalIT’ managed IT clients, such as our 24/7 system monitoring, our remote IT admin, management and reporting services and our cyber incident response, whilst also bringing on board new roles to support the growth of our proactive cyber services, enhanced cyber monitoring, cyber essentials and enhanced cyber response and consultancy services.

 

Speaking of Charlie’s appointment, ramsac’s managing director Rob May said, ‘Charlie has joined our leadership team at a really exciting time and during an important phase of our strategic growth. He has strong leadership experience in technology service delivery, largely gained over a number of years in senior positions at Zurich Insurance. He will be instrumental in growing and supporting our IT Operations Team and supporting the development of several new cybersecurity services which we have planned as part of our longer-term ramsac vision. This expansion to our senior team is a key part in our current business plan and I’m delighted that Charlie has already hit the ground running.’

 

Speaking of his appointment, Charlie added, ‘It’s a really exciting time to be joining ramsac. I was immediately drawn by the very clear culture that the firm demonstrated both throughout the recruitment process and that which I’ve witnessed since joining. I knew immediately that the company’s values around the investment in their people, their professionalism and their dedication to customer excellence, aligned strongly with my own. ramsac’s focus on culture is important to me and I am very motivated to be a part of ramsac’s exciting growth journey.  I’ve quickly settled in to my new team and I’m looking forward to meeting our customers and to recruiting additional colleagues to join me in the coming weeks.’

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GBH Law
GBH Law
11:29 22 May 20
Changing IT support providers, like changing lawyers, is not a decision any business takes lightly or frequently. The decision is fraught with numerous questions such as whether the new team will understand my business needs, will it cause teething problems, and more importantly, will the reality match the sales pitch! We took that decision to move to Ramsac in January after ten years with another provider and we have not regretted that choice for a moment. Ramsac are simply great! From the get go we have been very well supported from the front line very helpful telephone support team right up to our relationship manager. We feel that the Ramsac team are very much an integral part of us . What however has driven us to write this review is the fabulous support we have received following a cyber attack this week. Something no business wants to happen but is increasingly a sad factor of modern cyber life. The Ramsac cyber support team were superb and really gave us first class support and guidance through what was frankly a horrible experience. Thank you Dan! Denise Herrington
The HR Services Partnership
The HR Services Partnership
17:59 16 Jan 20
We have worked with Ramsac since 2015. They offer a truly winning formula. We have been delighted by their support at all three levels: our network consultant (Colin) understands our set up and is great when we need to upgrade our infrastructure; we have ready access to our account manager who has been great with supporting our growth; and the helpdesk is always so patient for the day-to-day glitches. Very professional and supportive – thank you team ramsac!
Zoe Brooks
Zoe Brooks
13:02 16 Jan 20
Sam on the support desk is extremely knowledgeable and helpful. Every time I have rung with an issue and she has helped the problem has always been rectified smoothly and quickly!
Sarah-Jane Calloway
Sarah-Jane Calloway
16:02 06 Jan 20
Ed spent two days with us following an office reshuffle. He worked to a very high standard and was very helpful, courteous and happy to sort out anything we asked of him!
Luke Hoey
Luke Hoey
14:20 07 Nov 19
Always very helpful and will work hard to resolve any issues you have.
Richard Renson
Richard Renson
16:54 10 Dec 18
Great, helpful IT Kings and Queens
Andrew Worth
Andrew Worth
12:37 30 Aug 18
fine bunch
Colin Warner
Colin Warner
08:46 06 Dec 17
Excellent managed service provider.
Selom B
Selom B
11:58 10 Dec 16
First Class!! Responsive, knowledgeable, professional and very easy to work with - Ramsac have been a fantastic strategic IT partner for the last few years and I'm sure will continue to be for many years going forward. I would highly recommend them!
Ian Windle - Inspiring Leadership
Ian Windle - Inspiring Leadership
08:53 04 Jul 16
Great IT business, with a powerful management team. Could not recommend them more highly.
Patrick O'Luanaigh
Patrick O'Luanaigh
10:55 01 Jul 16
A truly fantastic IT support company - I can't speak highly enough about them.
Sarah Whitemore
Sarah Whitemore
11:59 20 Jun 16
I have known Dan May and Ramsac for 5 or 6 years now. Dan is such a great guy and really helpful with strategic advice and input on all things IT. He's so approachable and doesn't baffle you with IT jargon. If you are looking to outsource your IT or you have a problem you need help with Dan is definitely the one to ask.
Jonathan Richards
Jonathan Richards
12:14 31 May 16
I've worked with Ramsac for many years and whole heartedly recommend their services. They are always professional, approachable and have the rare skill of making IT understandable. Their can do attitude leaves you feeling that you are in safe hands.
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