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COVID-19 Update: Despite Covid-19 it is very much business as usual at ramsac. Our team are working remotely to continue to deliver the industry leading IT support and project work you expect from us. Please get in touch to find out how we can support your business or check out our Covid-19 resources.

Social Distancing in offices – IT considerations for safely reopening

With some changes already announced to the Government’s lockdown plans, there are many organisations now considering their options for how to safely integrate staff back to their work environment. One thing that seems clear is that few organisations will return to the way things were in March. Home working will be here to stay for a while yet for staff that are shielding or caring for children, and with the risk of a second wave, businesses need to think about their long term ability to work in different ways.

The government have released a 50 page briefing on creating a safe environment in which to re open offices, but we’ve taken a more practical look at the IT considerations that need to be thought about over the coming weeks.

Reopening the office:

If you are bringing staff back from furlough, it’s likely that passwords will need to be reset and machines that have been off for weeks, will need to run updates, catch up on Antivirus versions etc. There is a chance that machines could take a while to be work ready and you may need to have some IT staff available to help on the first few days of reopening, to ensure people are back up and running as quickly as possible.

 

Staff that have been working from home for the duration, will potentially be bringing kit back to the office and this may need resetting up to connect to the network. If users took PCs home, these may need re cabling etc. Again, think about your IT staffing requirements in advance, or consider staging the return to work to ensure that your IT team or outsourced partner aren’t inundated.

 

Social Distancing:

  • Hot desking set ups where users share hardware (such as phones, keyboards, mice etc) will not be permitted. When the lockdown is released already limited stocks maybe become hard to obtain, so think now about additional hardware that might be needed.
  • Consider removing hardware that is traditionally shared, such as reception desk kit, meeting and staff room PCs etc.
  • You may need to consider moving desks around, or creating blank desks on bench style desking – to ensure that staff can continue to be socially distanced.
  • Consider closing off/restricting huddle spaces and removing seats from meeting rooms to reduce capacity.

 

Meeting rooms:

At the end of March, we switched all staff to work from home. Meetings have been taking place on Teams or Zoom relatively easily with staff able to use speakers and cameras on their laptops etc. When lockdown is lifted, we are likely to see a more hybrid working style, where some staff continue to work from home and others are office based. This will have an impact on meetings for the staff in the office – they can’t have sound through their laptops in an open plan office, and equally, social distancing will prevent two or three people huddling around a laptop in a meeting room. So it’s time to think about the tech in your meeting rooms, you’ll need decent camera and sound and easy ways for people to connect to meeting tools, so that your office teams can safely connect with those working remotely. There are a host of ideas for how to do this, ranging from £20 headsets to £5k whole room systems! Talk to your IT team about this in advance of your main reopening to ensure things are ready from day one.

 

Laptops:

  • If your staff took work PCs home in March, returning to work will be a challenge, as they can’t realistically carry a PC between home and work each day if they are working from home some days going forward. Consider whether some of those people now need company laptops to be issued.
  • Hot deskers previously using shared devices may now also need personal issue laptops.
  • Staff that were sent home hurriedly in March may be using personal machines. This is a security risk and would not pass the Cyber Essentials framework for a number of reasons. You have no control over personal devices, data is being stored on hard drives you have no control over, you’re not monitoring or securing them, you’re opening up access you may struggle to manage and you’ve lost control over antivirus protection. It’s time to go back and address the personal use device issue and make a longer-term fix.
  • For those that continue to work from home, check that they have got what they need to work effectively. A staff survey asking questions about their home set up, such as anything needed to be more efficient/comfortable etc is a good idea. This may highlight the need for additional monitors and external keyboards/mice.

 

Data Access:

Under GDPR, you’re obliged to have a data asset register – in other words, a list of all the places you are storing data. If the quick response to lockdown has changed some of this information, it’s time to revisit. Have people now got data stored on local drives, USB devices etc, just to get them up and running? With more home working for many, you need to address these potential breaches.

Office 365Many businesses were looking at moving to a true cloud platform such as Office 365 prior to Coronavirus. So if you have been struggling with access to on premise or hosted servers perhaps it’s time to think about a true cloud alternative. The versatility of having email, folders and Active Directory completely cloud based means all you need is a good internet connection on the user side, making working from home a lot easier.

 

Future planning:

It makes sense to revisit your business continuity plan and see if you are prepared for a second wave of infection. Also take into account changes in staff roles going forward that may affect your process.

There are a lot of people that have really enjoyed the experience of working from home, and having proven that they can be effective away from the office, will be wanting to do this more in the future. This unique period in our history will change the shape of working culture forever and IT has an important role to play in this.

Your IT security considerations will have been impacted by changes in working practices. It’s time to re visit your risk assessment and your Data Impact Assessment and ensure that they are both now fit for purpose.

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GBH Law
GBH Law
11:29 22 May 20
Changing IT support providers, like changing lawyers, is not a decision any business takes lightly or frequently. The decision is fraught with numerous questions such as whether the new team will understand my business needs, will it cause teething problems, and more importantly, will the reality match the sales pitch! We took that decision to move to Ramsac in January after ten years with another provider and we have not regretted that choice for a moment. Ramsac are simply great! From the get go we have been very well supported from the front line very helpful telephone support team right up to our relationship manager. We feel that the Ramsac team are very much an integral part of us . What however has driven us to write this review is the fabulous support we have received following a cyber attack this week. Something no business wants to happen but is increasingly a sad factor of modern cyber life. The Ramsac cyber support team were superb and really gave us first class support and guidance through what was frankly a horrible experience. Thank you Dan! Denise Herrington
The HR Services Partnership
The HR Services Partnership
17:59 16 Jan 20
We have worked with Ramsac since 2015. They offer a truly winning formula. We have been delighted by their support at all three levels: our network consultant (Colin) understands our set up and is great when we need to upgrade our infrastructure; we have ready access to our account manager who has been great with supporting our growth; and the helpdesk is always so patient for the day-to-day glitches. Very professional and supportive – thank you team ramsac!
Zoe Brooks
Zoe Brooks
13:02 16 Jan 20
Sam on the support desk is extremely knowledgeable and helpful. Every time I have rung with an issue and she has helped the problem has always been rectified smoothly and quickly!
Sarah-Jane Calloway
Sarah-Jane Calloway
16:02 06 Jan 20
Ed spent two days with us following an office reshuffle. He worked to a very high standard and was very helpful, courteous and happy to sort out anything we asked of him!
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Luke Hoey
14:20 07 Nov 19
Always very helpful and will work hard to resolve any issues you have.
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Richard Renson
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Great, helpful IT Kings and Queens
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Andrew Worth
12:37 30 Aug 18
fine bunch
Colin Warner
Colin Warner
08:46 06 Dec 17
Excellent managed service provider.
Selom B
Selom B
11:58 10 Dec 16
First Class!! Responsive, knowledgeable, professional and very easy to work with - Ramsac have been a fantastic strategic IT partner for the last few years and I'm sure will continue to be for many years going forward. I would highly recommend them!
Ian Windle - Inspiring Leadership
Ian Windle - Inspiring Leadership
08:53 04 Jul 16
Great IT business, with a powerful management team. Could not recommend them more highly.
Patrick O'Luanaigh
Patrick O'Luanaigh
10:55 01 Jul 16
A truly fantastic IT support company - I can't speak highly enough about them.
Sarah Whitemore
Sarah Whitemore
11:59 20 Jun 16
I have known Dan May and Ramsac for 5 or 6 years now. Dan is such a great guy and really helpful with strategic advice and input on all things IT. He's so approachable and doesn't baffle you with IT jargon. If you are looking to outsource your IT or you have a problem you need help with Dan is definitely the one to ask.
Jonathan Richards
Jonathan Richards
12:14 31 May 16
I've worked with Ramsac for many years and whole heartedly recommend their services. They are always professional, approachable and have the rare skill of making IT understandable. Their can do attitude leaves you feeling that you are in safe hands.
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