COVID-19 Update: Despite Covid-19 it is very much business as usual at ramsac. Our team are working remotely to continue to deliver the industry leading IT support and project work you expect from us. Please get in touch to find out how we can support your business or check out our Covid-19 resources.
Posted on May 18, 2020 by Simon Williams
With some changes already announced to the Government’s lockdown plans, there are many organisations now considering their options for how to safely integrate staff back to their work environment. One thing that seems clear is that few organisations will return to the way things were in March. Home working will be here to stay for a while yet for staff that are shielding or caring for children, and with the risk of a second wave, businesses need to think about their long term ability to work in different ways.
The government have released a 50 page briefing on creating a safe environment in which to re open offices, but we’ve taken a more practical look at the IT considerations that need to be thought about over the coming weeks.
If you are bringing staff back from furlough, it’s likely that passwords will need to be reset and machines that have been off for weeks, will need to run updates, catch up on Antivirus versions etc. There is a chance that machines could take a while to be work ready and you may need to have some IT staff available to help on the first few days of reopening, to ensure people are back up and running as quickly as possible.
Staff that have been working from home for the duration, will potentially be bringing kit back to the office and this may need resetting up to connect to the network. If users took PCs home, these may need re cabling etc. Again, think about your IT staffing requirements in advance, or consider staging the return to work to ensure that your IT team or outsourced partner aren’t inundated.
At the end of March, we switched all staff to work from home. Meetings have been taking place on Teams or Zoom relatively easily with staff able to use speakers and cameras on their laptops etc. When lockdown is lifted, we are likely to see a more hybrid working style, where some staff continue to work from home and others are office based. This will have an impact on meetings for the staff in the office – they can’t have sound through their laptops in an open plan office, and equally, social distancing will prevent two or three people huddling around a laptop in a meeting room. So it’s time to think about the tech in your meeting rooms, you’ll need decent camera and sound and easy ways for people to connect to meeting tools, so that your office teams can safely connect with those working remotely. There are a host of ideas for how to do this, ranging from £20 headsets to £5k whole room systems! Talk to your IT team about this in advance of your main reopening to ensure things are ready from day one.
Under GDPR, you’re obliged to have a data asset register – in other words, a list of all the places you are storing data. If the quick response to lockdown has changed some of this information, it’s time to revisit. Have people now got data stored on local drives, USB devices etc, just to get them up and running? With more home working for many, you need to address these potential breaches.
Many businesses were looking at moving to a true cloud platform such as Office 365 prior to Coronavirus. So if you have been struggling with access to on premise or hosted servers perhaps it’s time to think about a true cloud alternative. The versatility of having email, folders and Active Directory completely cloud based means all you need is a good internet connection on the user side, making working from home a lot easier.
It makes sense to revisit your business continuity plan and see if you are prepared for a second wave of infection. Also take into account changes in staff roles going forward that may affect your process.
There are a lot of people that have really enjoyed the experience of working from home, and having proven that they can be effective away from the office, will be wanting to do this more in the future. This unique period in our history will change the shape of working culture forever and IT has an important role to play in this.
Your IT security considerations will have been impacted by changes in working practices. It’s time to re visit your risk assessment and your Data Impact Assessment and ensure that they are both now fit for purpose.More resources on working during Coronavirus