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Coronavirus Diary – Returning to our office

On Monday, we started a gradual reopening of our offices. Having been closed since the 20th March, we have, of course, put a lot of work into make them safe and providing reassurance for those that feel nervous about coming back out of lockdown and for now, our reopening is gradual with some still at home because of child care or safety concerns. But slowly we are getting back together with our colleagues – albeit in a modified office to the one we left back in March.

 

The joys of homeworking?

I’ve enjoyed almost 4 months of working at home – no commute, increased focus time, more time with my kids, and I think it would be easy to conclude that home working for ever, is the way forward. But sitting back at my old desk today, with only a handful of my colleagues around me, I’ve had a big change of opinion!

I believe that the human mind is pretty clever, and we quickly adapt to new situations and create an internal monologue around them, to convince ourselves that the new situation is better than the old. I’ve spoken to lots of clients that have said they are every bit as efficient at home as they ever were in the office & that perhaps they will cancel their office lease and become a business based out of 100 homes.

 

What we lose in closing offices

As an IT business, we have all the tech that has meant working from home has been easy, and with Teams and Zoom, I feel well connected to our people. But stepping back into the office, I have instantly remembered how much better communication in 3D is, and how it’s the unplanned chats and conversations that really add to the learning & development of me and my team.

One of my salespeople said to me, ‘I feel like I haven’t really learnt anything this last three months, because I’ve missed out on listening to all the technical team chatting about their work. I have realised that it’s listening to those real-world experiences, that really inform my thinking.’ And my marketing manager commented, “I’ve realised that often, the messages I end up communicating to our clients, aren’t necessarily based on emails people send me with ideas they think I should share, but are in reality, conversations I overhear in the office, where I can then join in and point out that perhaps this message would be something our clients would benefit from.”

 

The value of unplanned communication

And for me, that’s the crux of it. Technology can keep us in touch, we can have really effective meetings and 121s via a video call on Teams or Zoom, but what we miss when we’re all in our home offices, is unplanned communication. It’s overhearing a colleague dealing with a challenge, and being able to share an idea that might help. It’s hearing another colleague making plans with a client and realising that you could actually co-ordinate with something else you’re working on, to make the solution more efficient.

Blending office and home

I believe that because we’ve now come to accept the normality of working from home, we’ve perhaps forgotten what we missed when we first started doing so. Now is not the time to make decisions about the long-term future of your office, you need to remember the good as well as the bad points. Allow your teams to be together again, when it’s safe to do so, and then work out what the right blend of home vs office will be for your organisation.

We will certainly all work from home more in the future, but I’m not ready to give up our cultural team home just yet!

For advice on reopening your office check out our Coronavirus resources

 

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GBH Law
GBH Law
11:29 22 May 20
Changing IT support providers, like changing lawyers, is not a decision any business takes lightly or frequently. The decision is fraught with numerous questions such as whether the new team will understand my business needs, will it cause teething problems, and more importantly, will the reality match the sales pitch! We took that decision to move to Ramsac in January after ten years with another provider and we have not regretted that choice for a moment. Ramsac are simply great! From the get go we have been very well supported from the front line very helpful telephone support team right up to our relationship manager. We feel that the Ramsac team are very much an integral part of us . What however has driven us to write this review is the fabulous support we have received following a cyber attack this week. Something no business wants to happen but is increasingly a sad factor of modern cyber life. The Ramsac cyber support team were superb and really gave us first class support and guidance through what was frankly a horrible experience. Thank you Dan! Denise Herrington
The HR Services Partnership
The HR Services Partnership
17:59 16 Jan 20
We have worked with Ramsac since 2015. They offer a truly winning formula. We have been delighted by their support at all three levels: our network consultant (Colin) understands our set up and is great when we need to upgrade our infrastructure; we have ready access to our account manager who has been great with supporting our growth; and the helpdesk is always so patient for the day-to-day glitches. Very professional and supportive – thank you team ramsac!
Zoe Brooks
Zoe Brooks
13:02 16 Jan 20
Sam on the support desk is extremely knowledgeable and helpful. Every time I have rung with an issue and she has helped the problem has always been rectified smoothly and quickly!
Sarah-Jane Calloway
Sarah-Jane Calloway
16:02 06 Jan 20
Ed spent two days with us following an office reshuffle. He worked to a very high standard and was very helpful, courteous and happy to sort out anything we asked of him!
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Always very helpful and will work hard to resolve any issues you have.
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Richard Renson
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Great, helpful IT Kings and Queens
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Andrew Worth
12:37 30 Aug 18
fine bunch
Colin Warner
Colin Warner
08:46 06 Dec 17
Excellent managed service provider.
Selom B
Selom B
11:58 10 Dec 16
First Class!! Responsive, knowledgeable, professional and very easy to work with - Ramsac have been a fantastic strategic IT partner for the last few years and I'm sure will continue to be for many years going forward. I would highly recommend them!
Ian Windle - Inspiring Leadership
Ian Windle - Inspiring Leadership
08:53 04 Jul 16
Great IT business, with a powerful management team. Could not recommend them more highly.
Patrick O'Luanaigh
Patrick O'Luanaigh
10:55 01 Jul 16
A truly fantastic IT support company - I can't speak highly enough about them.
Sarah Whitemore
Sarah Whitemore
11:59 20 Jun 16
I have known Dan May and Ramsac for 5 or 6 years now. Dan is such a great guy and really helpful with strategic advice and input on all things IT. He's so approachable and doesn't baffle you with IT jargon. If you are looking to outsource your IT or you have a problem you need help with Dan is definitely the one to ask.
Jonathan Richards
Jonathan Richards
12:14 31 May 16
I've worked with Ramsac for many years and whole heartedly recommend their services. They are always professional, approachable and have the rare skill of making IT understandable. Their can do attitude leaves you feeling that you are in safe hands.
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