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Brentford School for Girls

Brentford School for Girls are an independent school who chose to work with ramsac to assist with day to day IT support, for help recruiting internal IT employees and for a full IT health check.

 

Who are Brentford School for Girls?

Brentford School for Girls is an academy secondary school and sixth form located in the Borough of Hounslow, with over 800 students on roll. Their commitment to academic excellence and personal well-being has put them in the country’s top 100 nonselective state schools. The school’s success lies in the close and safe community that flourishes at Brentford, and the excellent relationships that exist between staff and students.

 

Strengthening the in-house team

The school had recently lost a member of their in-house IT staff and had struggled to recruit a suitable replacement. This left them very dependent on a single member of staff, and they recognised that they couldn’t possibly have a broad enough technical experience in a small in house team, they needed to bring in a partner that could supplement the skills they already had, provide resilience and reassurance to the school’s Leadership Team, and a sounding board and healthy challenge to the in house professionals.

 

Why ramsac?

Katie Coleman, Deputy Headteacher at Brentford School said “We chose ramsac because they are personal, accommodating, realistic and always do what they say. From the get-go they filled us with confidence and tailored everything to our schools individual’s needs.”
The first step was to produce an IT health check – an independent review of the existing network, highlighting development needs and prioritising them with the school team. This ‘red, amber, green’ report formed the basis of the immediate plans and enabled us to agree a service level that exactly suited the needs of the school. This service level has always remained flexible, and when a key member of staff left the school we were able to step up our involvement to ensure no disruption to learning, even lending a hand with the selection of the replacement employee.

 

Moving support to ramsac

Many organisations fear the impact of changing an IT provider, but to ensure transitions are always smooth, ramsac have a tried and tested onboarding process. Describing the move to ramsac Katie Coleman said, “The whole process has been seamless and any issues that we have had have been dealt with quickly”.

 

Professional, friendly advice

Katie Coleman commented, “Since moving to ramsac, the school has become much more confident in IT and our current staff have found this useful. There is always a friendly ear at ramsac to help whenever we need support. I would not question our recommendation to work with ramsac, as an external support provider they have been very supportive, fair and always clear about cost and value for money.”

Contact us to find out how we help education organisations manage their IT
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The HR Services Partnership
The HR Services Partnership
17:59 16 Jan 20
We have worked with Ramsac since 2015. They offer a truly winning formula. We have been delighted by their support at all three levels: our network consultant (Colin) understands our set up and is great when we need to upgrade our infrastructure; we have ready access to our account manager who has been great with supporting our growth; and the helpdesk is always so patient for the day-to-day glitches. Very professional and supportive – thank you team ramsac!
Zoe Brooks
Zoe Brooks
13:02 16 Jan 20
Sam on the support desk is extremely knowledgeable and helpful. Every time I have rung with an issue and she has helped the problem has always been rectified smoothly and quickly!
Sarah-Jane Calloway
Sarah-Jane Calloway
16:02 06 Jan 20
Ed spent two days with us following an office reshuffle. He worked to a very high standard and was very helpful, courteous and happy to sort out anything we asked of him!
Luke Hoey
Luke Hoey
14:20 07 Nov 19
Always very helpful and will work hard to resolve any issues you have.
Richard Renson
Richard Renson
16:54 10 Dec 18
Great, helpful IT Kings and Queens
Andrew Worth
Andrew Worth
12:37 30 Aug 18
fine bunch
Colin Warner
Colin Warner
08:46 06 Dec 17
Excellent managed service provider.
Selom B
Selom B
11:58 10 Dec 16
First Class!! Responsive, knowledgeable, professional and very easy to work with - Ramsac have been a fantastic strategic IT partner for the last few years and I'm sure will continue to be for many years going forward. I would highly recommend them!
Ian Windle - Inspiring Leadership
Ian Windle - Inspiring Leadership
08:53 04 Jul 16
Great IT business, with a powerful management team. Could not recommend them more highly.
Patrick O'Luanaigh
Patrick O'Luanaigh
10:55 01 Jul 16
A truly fantastic IT support company - I can't speak highly enough about them.
Sarah Whitemore
Sarah Whitemore
11:59 20 Jun 16
I have known Dan May and Ramsac for 5 or 6 years now. Dan is such a great guy and really helpful with strategic advice and input on all things IT. He's so approachable and doesn't baffle you with IT jargon. If you are looking to outsource your IT or you have a problem you need help with Dan is definitely the one to ask.
Jonathan Richards
Jonathan Richards
12:14 31 May 16
I've worked with Ramsac for many years and whole heartedly recommend their services. They are always professional, approachable and have the rare skill of making IT understandable. Their can do attitude leaves you feeling that you are in safe hands.
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