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HR Services Partnership

HR Services Partnership (HRSP) are specialists in providing bespoke HR support to organisations in the voluntary and community sector. Operating since 2003, they have a wealth of expertise and experience working with small and medium-sized organisations.

 

Technology challenges and concerns

Prior to moving to ramsac, HRSP had an incumbent IT company they had outsourced to for several years. They had an office based server and used tape backups but they were concerned this was not the way forward for their organisation and were interested in moving to a cloud based model as Jerry Taylor, Director from HR services explains “My frustration was that the backups would just keep on failing and wasn’t considered a priority by our provider at the time. It was a huge concern of mine and the main reason why we started to look around for another provider.”

 

Choosing ramsac

HRSP went out to tender and met with ramsac, where we discussed solutions to help them start their cloud transition. Jerry commented “ramsac were very professional and when they came over to see us. Despite being a small company, ramsac were attentive to our needs, responsive and made us feel valued as a prospective client. We were taken seriously and ramsac clearly had the range of service and professionalism that we were looking for.”

 

Migration to Microsoft 365 & Teams

ramsac initially undertook an IT audit to take stock of the entire IT estate, to see where the priorities lay, and to start the process of developing an ‘IT roadmap’ agreeing a plan for the direction of travel. As Jerry discusses “One of the things that has really been a massive benefit for us with ramsac, has been how they have kept us up to date with technology and have taken time to talk to us about what we can do and how we can do it. They have been effective at painting a picture of what the future could look like and then supporting us moving through change.”

 

ramsac has managed a migration to the Microsoft 365 platform, firstly migrating emails to Exchange Online and then more recently, migrating file storage to Microsoft SharePoint, and implementing Microsoft Teams to enable better collaboration. This happened just weeks prior to the Coronavirus pandemic. Jerry explains how important that has been for HR Services during these unprecedented times “We were moving on to SharePoint, which we thought would be a far more disruptive project than it actually ended up being. Our ramsac technical consultant completed a detailed planning process and we migrated at the start of March 2020. We had a staff away day on the 6th of March where ramsac came in to run training on how to get the most out of Microsoft Teams and everyone was really excited. The timing was perfect just as well because a week later we were in lockdown and we were using it with a vengeance. If we had not made the move we would have been a very different position as a business. It wouldn’t have stopped us from working, but it would have been far more difficult in terms of remote working and keeping in touch with the team. Teams has been really good in supporting cohesive working, we have work and social channels to help the teams stay connected.”

 

Benefits of moving to ramsac

ramsac has provided HRSP both end user support through an IT helpdesk, through to high level thought leadership and strategic input. As Jerry comments, “I think the key point for us is keeping up to date and ensuring that our IT is secure and reliable, we didn’t have that reliability before. ramsac provide support on many different levels. We are very fortunate with our relationship manager who is great and keeps in touch with us, making sure that we’re up to date with new IT. Account management meetings help us explore what we need and what’s out there in the market and making our IT more secure and fit for purpose. Also, the helpdesk is great on a day-to-day basis, I think we’re using the help desk far less than we were, but that’s a good thing as that shows that we now have a much more reliable and stable system. When we do call the help desk, they are very professional and take ownership of issues.”

 

Investing in the future

Discussing the move to ramsac and a more structured approach to IT support and management, Jerry concluded, “It’s about the relationships and it’s about the confidence in our systems. We don’t want to skimp on something as critical to our business as IT. I would definitely recommend ramsac to other professional organisations.”

Contact us for more details on how we can help your organisation
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GBH Law
GBH Law
11:29 22 May 20
Changing IT support providers, like changing lawyers, is not a decision any business takes lightly or frequently. The decision is fraught with numerous questions such as whether the new team will understand my business needs, will it cause teething problems, and more importantly, will the reality match the sales pitch! We took that decision to move to Ramsac in January after ten years with another provider and we have not regretted that choice for a moment. Ramsac are simply great! From the get go we have been very well supported from the front line very helpful telephone support team right up to our relationship manager. We feel that the Ramsac team are very much an integral part of us . What however has driven us to write this review is the fabulous support we have received following a cyber attack this week. Something no business wants to happen but is increasingly a sad factor of modern cyber life. The Ramsac cyber support team were superb and really gave us first class support and guidance through what was frankly a horrible experience. Thank you Dan! Denise Herrington
The HR Services Partnership
The HR Services Partnership
17:59 16 Jan 20
We have worked with Ramsac since 2015. They offer a truly winning formula. We have been delighted by their support at all three levels: our network consultant (Colin) understands our set up and is great when we need to upgrade our infrastructure; we have ready access to our account manager who has been great with supporting our growth; and the helpdesk is always so patient for the day-to-day glitches. Very professional and supportive – thank you team ramsac!
Zoe Brooks
Zoe Brooks
13:02 16 Jan 20
Sam on the support desk is extremely knowledgeable and helpful. Every time I have rung with an issue and she has helped the problem has always been rectified smoothly and quickly!
Sarah-Jane Calloway
Sarah-Jane Calloway
16:02 06 Jan 20
Ed spent two days with us following an office reshuffle. He worked to a very high standard and was very helpful, courteous and happy to sort out anything we asked of him!
Luke Hoey
Luke Hoey
14:20 07 Nov 19
Always very helpful and will work hard to resolve any issues you have.
Richard Renson
Richard Renson
16:54 10 Dec 18
Great, helpful IT Kings and Queens
Andrew Worth
Andrew Worth
12:37 30 Aug 18
fine bunch
Colin Warner
Colin Warner
08:46 06 Dec 17
Excellent managed service provider.
Selom B
Selom B
11:58 10 Dec 16
First Class!! Responsive, knowledgeable, professional and very easy to work with - Ramsac have been a fantastic strategic IT partner for the last few years and I'm sure will continue to be for many years going forward. I would highly recommend them!
Ian Windle - Inspiring Leadership
Ian Windle - Inspiring Leadership
08:53 04 Jul 16
Great IT business, with a powerful management team. Could not recommend them more highly.
Patrick O'Luanaigh
Patrick O'Luanaigh
10:55 01 Jul 16
A truly fantastic IT support company - I can't speak highly enough about them.
Sarah Whitemore
Sarah Whitemore
11:59 20 Jun 16
I have known Dan May and Ramsac for 5 or 6 years now. Dan is such a great guy and really helpful with strategic advice and input on all things IT. He's so approachable and doesn't baffle you with IT jargon. If you are looking to outsource your IT or you have a problem you need help with Dan is definitely the one to ask.
Jonathan Richards
Jonathan Richards
12:14 31 May 16
I've worked with Ramsac for many years and whole heartedly recommend their services. They are always professional, approachable and have the rare skill of making IT understandable. Their can do attitude leaves you feeling that you are in safe hands.
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