ramsac support cover Christmas and New Year 2023

With the countdown to Christmas well underway, we wanted to give you some notice about our Christmas support and delivery arrangements. 
Order Processing
In order to guarantee a pre Christmas delivery, orders for hardware and software need to be placed by 17:00 on Wednesday 20th December. This includes orders for any licences, maintenance or software renewals that fall due before the end of December.

New User Requests

Please note that if you have new users starting between Christmas and New Year, you should notify us of that request by the close of business on Monday 18th December. For new users starting the first week of January, please notify us of that request by close of business on Wednesday 20th December.

Office and Support arrangements

Our office and the support helpdesk will close at  18:00 on Friday 22nd December, in the period between Christmas and New Year, we will be operating a skeleton staff across most teams, returning to ‘business as usual’ at 8:00 on Tuesday 2nd January 2024.

ramsac support customers can access technical assistance as follows:24/7 contract holders can access support across the whole festive period, with the exception of Christmas day.*

Standard Hours support contract customers can access the helpdesk from 09.00 to 17.30 on the 27th, 28th and 29th December only.

*All days apart from the 27th, 28th and 29th December will count as ‘out of hours’ and will be subject to the normal access terms. You will need to use your dedicated support number to access support during out of hours periods, as the standard ramsac numbers will not be manned during these times. 24 Hour Support will be available throughout the period with the exception of Christmas Day when we are closed.

If you would like to upgrade to 24-hour support for the festive period, please speak to your ramsac relationship manager by Wednesday 20th December so that appropriate arrangements can be made to temporarily upgrade your service agreement.

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