Contact Support

If you are an existing client to get support call us on:

+44 (0)1483 412 042

OR

Login to the portal

Support portal

If you've been given a 6-digit support code

click here

Not an existing customer?

Contact us

Microsoft Teams VS Zoom: video conferencing comparison

Video conferencing applications have become most organisations’ lifeline during the Coronavirus pandemic. More people are working remotely than ever before, and applications such as Microsoft Teams and Zoom have had a dramatic increase in popularity as organisations look to continue group collaboration across multiple locations. Both Teams and Zoom are designed to improve communication and can be used for quality video and audio conferencing, both internally and with people beyond your business.

Many professionals are already familiar with Microsoft Teams, which has been integrated with Office 365 for five years now. Yet, there has been a rapid rise in the popularity of Zoom as people search for new or clever ways to connect both for work and with family and friends. Some organisations have been using both of these applications to meet different needs, so how do you know which tool is the best fit for you?

In this blog, we have looked at some of the pros and cons of Teams and Zoom to help you to decide.

 

What is Zoom? 

Zoom is a cloud platform for video and audio conferencing that allows you to collaborate, chat and hold webinars. You can join Zoom meetings on any device and bring HD video and audio to up to 1,000 video participants. The application also allows you view multiple camera feeds all at the same time, which has made it a popular choice for large team meetings; it offers ‘waiting room’ functionality, telephone dial-in and it’s easy to control things like muting participants and sharing cameras. Zoom has meeting analytics, such as top users by meeting minutes, and you can save, record and document sessions.

 

What is Teams? 

Microsoft Teams helps organisations to communicate more effectively through group chat, online meetings, calling, and web conferencing. Like Zoom, it has extensive video capabilities, but it also enables users to collaborate on files with built-in Office 365 apps, such as Word, Excel, PowerPoint, and SharePoint. It also has the functionality to add in your favourite Microsoft apps and third-party services to keep your business moving forward.

Microsoft Teams has seen over 900 million meeting and calling minutes generated by 44 million daily users over the space of a single week during this pandemic. Teams is a very different product – conference and video calls are one feature, but its core purpose is to bring groups of individuals together into workgroups, giving them ongoing chat windows (think of Whatsapp groups for business) as well shared document libraries and embedded applications and features useful to a specific group.

 

Security: Teams Vs Zoom   

Millions of users have turned to Zoom for their video conferencing needs during the Coronavirus pandemic, and this has led to questions and concerns over Zoom’s security. Many have wondered, because of these privacy concerns, how secure Zoom video conferencing is. As a comparison of these video conferencing platforms, users want more reassurances beyond Zoom’s video and audio quality.

The application has been criticised for a range of privacy issues, including sending user data to Facebook, wrongly claiming the app had end-to-end encryption and allowing meeting hosts to track attendees. Ex–National Security Agency hacker Patrick Wardle has discovered a range of problems with Zoom’s security, including an issue which left Mac users vulnerable to having webcams and microphones hijacked. Zoom has had an unprecedented rise in users from 10 million daily meetings in December to 200 million daily meetings in March. Zoom’s Chief Executive Eric Yuan has said that Zoom are working hard to address these security issues.  Microsoft, however, has stringent security measures in place to ensure personal information is only used to enable user access to subscribed  services. Teams enforces team-wide and organisation-wide two-factor authentication to prevent hackers from getting access to people’s accounts. Data is encrypted end-to-end, both while in transit and at rest. Files are stored in SharePoint and are backed by SharePoint encryption.

 

Pricing: Teams Vs Zoom 

There is currently a free version of Zoom, which gives 40-minute-long video calls for up to 100 people. In testing, we have found the Zoom video quality is not as good on the free version of the app and the call quality, overall, is slightly compromised. The 40-minute limit for meetings is quite restrictive for work meetings. The pro-version is reasonably priced, but when you start to look at any additional functionality, running webinars for example, the price per month starts to become prohibitive.

Microsoft Teams gives the most value per user per month. As the pricing for Teams includes access to Office 365, which means not only can users access audio and video calling but also the other Office 365 applications, Word, Excel, Outlook, PowerPoint, SharePoint, OneNote, OneDrive, and the list goes on. As Teams comes as part of Office 365, this is a full business solution rather than just a video calling application.

 

Video Quality Comparison: Teams Vs Zoom

Both Zoom and Teams give organisations video conferencing functionality, or the ability to connect through video and audio. Yet, both apps have unique features.

Zoom has a gallery view giving users the ability to see everyone on a video, whereas Teams only shows four screens at a time (the most recent four people to speak). However, Microsoft have recently announced that as of May 2020, the number of participant screens visible will increase from four to nine in a Teams meeting. Zoom also provides features such as multiple screen sharing to support web-based presentations. Teams includes a robust chat service that allows users to communicate quickly without setting up a conference; Zoom, however, doesn’t include a chat feature outside of its basic video meetings and conferences. Setting up a meeting in Zoom is a little more intuitive than in Teams, but once a user is familiar with Office 365, Teams is very easy to use.  Teams benefits from the full Office 365 integration and functionality, whereas Zoom is fairly focused on just video conferencing.

 

Which video conferencing app is right for my organisation?

During this pandemic, we have been using both tools. Office 365 is key to our business and we use it across all areas of the organisation. For instant messaging, file sharing and collaboration, video meetings with up to four people and for our online events, we are using Teams all throughout the day. We are using Zoom, however, for occasional team meetings where there are large numbers on the call so that everyone can be seen.

The functionality of Office 365 means Teams would be our first choice as a secure end-to-end solution that includes video conferencing, and of course, because we are already using Office 365, we don’t have to pay £15 per user for using it. In truth, when the pandemic is over and we are back to work, we will probably cancel our Zoom subscription for probably all but one ‘marketing’ user who may still use for broadcasting webinars, where it definitely outperforms Teams. Yet as an all-round collaboration tool, Teams simply offers so much more.

 

Take a look at our quick video on how to use Teams

How to use Teams.

In our short demo vlog, learn how to use Microsoft Teams for chatting to colleagues and scheduling video calls with people both inside and outside your organisation

Watch the video

Receive our FREE bespoke IT health assessment

Start
GBH Law
GBH Law
11:29 22 May 20
Changing IT support providers, like changing lawyers, is not a decision any business takes lightly or frequently. The decision is fraught with numerous questions such as whether the new team will understand my business needs, will it cause teething problems, and more importantly, will the reality match the sales pitch! We took that decision to move to Ramsac in January after ten years with another provider and we have not regretted that choice for a moment. Ramsac are simply great! From the get go we have been very well supported from the front line very helpful telephone support team right up to our relationship manager. We feel that the Ramsac team are very much an integral part of us . What however has driven us to write this review is the fabulous support we have received following a cyber attack this week. Something no business wants to happen but is increasingly a sad factor of modern cyber life. The Ramsac cyber support team were superb and really gave us first class support and guidance through what was frankly a horrible experience. Thank you Dan! Denise Herrington
The HR Services Partnership
The HR Services Partnership
17:59 16 Jan 20
We have worked with Ramsac since 2015. They offer a truly winning formula. We have been delighted by their support at all three levels: our network consultant (Colin) understands our set up and is great when we need to upgrade our infrastructure; we have ready access to our account manager who has been great with supporting our growth; and the helpdesk is always so patient for the day-to-day glitches. Very professional and supportive – thank you team ramsac!
Zoe Brooks
Zoe Brooks
13:02 16 Jan 20
Sam on the support desk is extremely knowledgeable and helpful. Every time I have rung with an issue and she has helped the problem has always been rectified smoothly and quickly!
Sarah-Jane Calloway
Sarah-Jane Calloway
16:02 06 Jan 20
Ed spent two days with us following an office reshuffle. He worked to a very high standard and was very helpful, courteous and happy to sort out anything we asked of him!
Luke Hoey
Luke Hoey
14:20 07 Nov 19
Always very helpful and will work hard to resolve any issues you have.
Richard Renson
Richard Renson
16:54 10 Dec 18
Great, helpful IT Kings and Queens
Andrew Worth
Andrew Worth
12:37 30 Aug 18
fine bunch
Colin Warner
Colin Warner
08:46 06 Dec 17
Excellent managed service provider.
Selom B
Selom B
11:58 10 Dec 16
First Class!! Responsive, knowledgeable, professional and very easy to work with - Ramsac have been a fantastic strategic IT partner for the last few years and I'm sure will continue to be for many years going forward. I would highly recommend them!
Ian Windle - Inspiring Leadership
Ian Windle - Inspiring Leadership
08:53 04 Jul 16
Great IT business, with a powerful management team. Could not recommend them more highly.
Patrick O'Luanaigh
Patrick O'Luanaigh
10:55 01 Jul 16
A truly fantastic IT support company - I can't speak highly enough about them.
Sarah Whitemore
Sarah Whitemore
11:59 20 Jun 16
I have known Dan May and Ramsac for 5 or 6 years now. Dan is such a great guy and really helpful with strategic advice and input on all things IT. He's so approachable and doesn't baffle you with IT jargon. If you are looking to outsource your IT or you have a problem you need help with Dan is definitely the one to ask.
Jonathan Richards
Jonathan Richards
12:14 31 May 16
I've worked with Ramsac for many years and whole heartedly recommend their services. They are always professional, approachable and have the rare skill of making IT understandable. Their can do attitude leaves you feeling that you are in safe hands.
See All Reviews
© 2021 ramsac. All rights reserved.